Purchasing, Delivery, Instalments, T&Cs and GDPR


While you can purchase both off-the-shelf items and commissions from Kraken Kreations, please remember that everything you see on this site is handsewn from scratch. That means it’ll take up to six weeks for your items to be made and sent to you. If it may take longer than this (because of a very busy order list, especially in the run up to Mother’s Day and Christmas, for example) I’ll message you so that you’re kept in the loop. Of course, if you need an item for a particular date email me at [email protected]. I can then try to get your order out to you in time, especially in less busy periods.


All orders will be posted to you via the Royal Mail. There may be occasions where the item you have ordered has already been sold (new items often get a rush of customers) and on those occasions you’ll be contacted by email. Most items will be dispatched as a second class parcel at a cost of £2.90 but the more expensive anatomical embroideries will be sent tracked. I’m happy to chat about the best method for you.


This isn’t a complicated scheme and I’m hardly Barclay’s Bank so this is what we all need to know:

If your instalments are being made for a particular item you’ll receive that item after making your LAST payment.

It usually takes up to six weeks for an item to be made and posted so this is how long you will have to wait after the final payment. Obvs, I’m not a monster so I’ll get it to you sooner if I can.

Make sure you pay your final instalment with enough time for me to make up your items. If you want items for Christmas especially, make your last payment in November because my last order days tend to hit in the first fortnight of December. You get the idea.

Remember that the first £10 of your instalment also acts as a deposit for your place in my order list so any refunds if you change your mind will be minus that amount.

If you stop making instalments for an unusual period of time I’ll make every reasonable effort to contact you to see how you want to proceed. If I don’t receive any communication from you after 18 months of my last communication, you’ll forfeit your instalments and I’ll blow them on fabric and crisps.

You can only spend your instalments with Kraken Kreations or have them redeemed minus the 10% deposit. This is NOT a savings account.

Returns policy

If for any reason you’re not satisfied with your purchase, return it with in 14 days of receipt for an exchange or full refund (minus the delivery charge). However, the product must be unopened and/ or unused and in a resaleable condition. You’ll then be refunded within 28 days.

If your purchase is damaged or the wrong product return it unopened and/ or unused and Kraken Kreations will exchange it for another product or with reimburse you the cost of the items and the postage. When you do this, please get a certificate of posting from your post office because Kraken Kreations doesn’t have responsibility if your parcel is then lost or damaged in transit.

Any refund will be withheld until the products are returned or evidence of their return has been provided. Kraken Kreations can also deduct an amount for the diminished value of the product when making a refund.

About the T&Cs

Don’t forget that when you make an order with Kraken Kreations you agree to its terms and conditions (don’t worry. They don’t involve you balancing a doughnut on your nose while scratching your arse). Any changes to these T&Cs will be effective from the moment they are published on the site and your acceptance of these is made by you browsing the site. If you don’t accept the T&Cs, completely or partly, then don’t make a purchase or use the site because we will only fall out if you do. Kraken Kreations also reserves the right to change or update these T&Cs at any time and if there is ever a conflict between them, the most up-to-date T&C will prevail.

Finally, details on the website are not a binding obligation to sell an item or provide any service to you. In other words, if an item has been mispriced we are not obliged to sell it at that price.


All information and images on the website are the copyright of me, Cath Janes, trading as Kraken Kreations. That means said info and images belong to me alone and cannot be used by anyone else without my express consent. However, if you copy information and images for any other use, hell will be duly unleashed. It is illegal to use copyrighted information and images without consent and my wrath in such instances knows no bounds. You have been warned…

Privacy policy

Kraken Kreations will never disclose personal information to a third party, not least because it hates cold calls and underhanded dealings as much as you do. When it does have your personal details it will only be for the purpose of providing you with the service you have requested both quickly and efficiently. The information will then be stored securely.


Listen up, kraken lovers! This here privacy notice tells you what about I do with your personal information and your rights in relation to that. It’s the GDPR thing, innit? And I know, it’s not up there with the latest Harry Potter instalment but it IS important so read it. Just don’t blame me if you fall asleep and drool onto your own frontage. OK. You’ve been warned. Ready? Here we go…

Who I am

I’m Kraken Kreations (mwahahahaaaa!) and am responsible for certain personal information about you. This is regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and I am responsible as ‘controller’ of that personal information for the purposes of those laws. You heard it here first.

The personal information I collect and use

In the course of providing products and services to you, I hold the personal information that you provide. This information may consist of:

Name, address, phone number, delivery address, email address, details of the items you’ve ordered and how heavy your periods are (if you’ve bought cotton sanitary pads from me and we’ve strayed into conversations about ruined sofas and clots).

How I use your personal information

In two ways:

  1. To ensure the smooth processing and delivery of your order, or to contact you if there is a problem with your order;
  2. To contact you with my monthly newsletter but only if you have subscribed to it.

Who I share your personal information with

Nobody. Absolutely nobody. However, the personal information I hold is subject to the security policies of Gmail, WooCommerce, Paypal and Mailchimp because I use these services to run Kraken Kreations. In other words, blame them if your information is lost, used or accessed in an unauthorised way. I’ll certainly be blaming them and, possibly, visiting them with a big stick. Feel free to hire a mini bus and join me.

How long your personal information will be kept

I’ll hold your personal information for no longer than necessary but in any event no longer than 6 years after you cease to be a customer or my last communication with you.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge (no need to thank me). Those include rights to:

  • access to your personal information and to certain other supplementary information that this privacy policy addresses
  • require me to correct any mistakes in your information which I hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to me and have the right to transmit those data to a third party in certain situations
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to my continued processing of your personal information
  • otherwise restrict my processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email or write to me (see ‘How to contact me’ below)
  • let me have enough information to identify you e.g. name and email address
  • let me know the information to which your request relates

My customer’s privacy is bogglingly important to me and I’ll never release your details to third party organisations for the purpose of marketing or communications. This is because I’m a one woman business in a sewing shed, not a global organisation intent on world domination. Well, that’s a lie. I AM intent on world domination. I’m just not a detail-sharing hagbitch.

Keeping your personal information secure

Encryption is used to ensure that your transactional information is secure. You can tell that my website is secure because the letters ‘https’ replace ‘http’ in the browser address window. You’ll also see a padlock appear either next to your browser address window or at the bottom of your browser window.

How to complain

Ideally? Not often. If you do feel the urge, though, the General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was last updated on 27 May 2018.

I may change this privacy notice from time to time and you should check occasionally to ensure you are aware of the most recent version. I know, I know, I can’t see you doing it either. It’s the equivalent of repeatedly hitting your own head with a kettle. Go outside and have fun instead.

How to contact me

Please contact me if you have any questions about this privacy notice or the information I hold about you. Send an email to [email protected] and I’ll get right back to you once I’ve stopped panicking, bundled my belongings into a rucksack and skipped the country.

3 Responses to “Purchasing, Delivery, Instalments, T&Cs and GDPR”

  1. Kyle May June 18, 2016 at 11:20 pm Permalink

    I was wondering what the postage would be to ship to Lake Worth, Florida in the United States? I am interested in a wall hanging pocket similar to the poodle one you recently posted. Also looking at the set of 3 baskets.



    • cathj June 20, 2016 at 2:21 pm Permalink

      Hi Kyle! To ship to your part of the planet would cost you £7.80 in addition to the cost of the products. That’s approx an additional $11.43 I think. If you are interested in buying then the best thing to do is contact me via email so we can work it all out properly. I’m at [email protected] if you want to drop me a line. I’ll answer any questions you have.

      • Kyle June 22, 2016 at 2:01 pm Permalink

        Terrific, thanks for the info!

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